Terms of service

TERMS OF SERVICE

Last updated: September 2026

Welcome to Sorelle II.

These Terms of Service govern your use of the Sorelle II website and any purchases made through our online store.

By accessing, browsing or purchasing from our website, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website.

1. ABOUT SORELLE II

Sorelle II is a fashion business based in Dubai, United Arab Emirates, offering curated fashion pieces and collections to customers worldwide.

2. USE OF OUR WEBSITE

You may use the Sorelle II website for lawful personal and shopping purposes.

You agree not to:

  • use the website for unlawful or fraudulent purposes;

  • attempt to gain unauthorised access to the website or its systems;

  • interfere with the security or operation of the website;

  • introduce viruses, malware or other harmful material;

  • copy, reproduce or commercially exploit our website content without permission;

  • use automated systems to scrape, collect or reproduce website content without our written permission; or

  • impersonate another person or provide misleading information.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect Sorelle II, our customers or our systems.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other product information are accurate.

However, colours may vary depending on your device, screen settings and lighting.

Minor variations in materials, finishes or measurements may occur.

Such variations do not affect any mandatory consumer rights relating to products that are defective or do not conform to the contract.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • limit quantities;

  • discontinue products;

  • modify product details;

  • remove products from the website; or

  • change prices and availability.

If a product becomes unavailable after you place an order, we will contact you and, where applicable, refund any amount paid for the unavailable product.

5. PRICES

All prices displayed on the website are shown in the currency indicated at checkout.

We make reasonable efforts to ensure that pricing information is accurate.

If a product is displayed with an obvious pricing error, we reserve the right to correct the error and, where appropriate, cancel the affected order.

If payment has already been taken for a cancelled order, the applicable amount will be refunded.

Prices may change without notice, but changes will not affect orders that have already been accepted.

6. PROMOTIONS & DISCOUNT CODES

Promotional offers, discount codes and special pricing may be subject to specific terms.

Unless otherwise stated:

  • discount codes cannot be combined;

  • discount codes cannot be applied retrospectively;

  • expired codes will not be accepted; and

  • promotional offers may be withdrawn or modified.

Specific promotional terms displayed at the time of an offer will apply.

7. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

You will receive an order confirmation by email.

An order confirmation confirms that we have received your order and does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

  • product availability;

  • pricing or listing errors;

  • suspected fraudulent or unauthorised activity;

  • payment issues;

  • incorrect customer information;

  • shipping restrictions; or

  • circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded.

8. PAYMENT

Payment must be successfully completed before an order can be processed unless another payment arrangement is expressly offered at checkout.

Payments are processed through the payment providers available on our website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

9. SHIPPING

Sorelle II ships worldwide.

Shipping times, delivery estimates, shipping charges and international delivery conditions are described in our Shipping Policy.

By placing an international order, you acknowledge that customs duties, taxes or other destination-country charges may apply unless expressly stated otherwise.

10. RETURNS & REFUNDS

Returns and refunds are governed by our Returns & Refund Policy.

Nothing in these Terms of Service limits any mandatory consumer rights applicable to your purchase.

11. INTELLECTUAL PROPERTY

All content available on the Sorelle II website, including but not limited to:

  • logos;

  • names;

  • photographs;

  • videos;

  • graphics;

  • product images;

  • product descriptions;

  • website design;

  • text;

  • packaging designs; and

  • other visual or creative materials

is owned by, licensed to or used by Sorelle II with permission.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit any Sorelle II content without our prior written permission.

12. TRADEMARKS & BRANDING

“Sorelle II” and associated logos, names, designs and branding elements may be trademarks or protected intellectual property.

Unauthorised use of our branding or imitation of our brand identity is prohibited.

13. USER CONTENT

If you submit a review, photograph, video, testimonial, comment or other content to Sorelle II, you confirm that you have the right to submit that content.

By submitting content, you grant Sorelle II permission to reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

You must not submit content that:

  • infringes another person's rights;

  • is unlawful;

  • is misleading or fraudulent;

  • contains malicious material; or

  • violates another person's privacy.

We reserve the right to remove content that violates these requirements.

14. THIRD-PARTY SERVICES

Our website may contain links to or use services provided by third parties, including payment providers, shipping companies, social media platforms, analytics providers and other service providers.

Sorelle II is not responsible for the content, policies or practices of independent third-party websites.

Your use of third-party services may be subject to their own terms and policies.

15. WEBSITE ACCURACY & AVAILABILITY

We aim to keep the information on our website accurate and up to date.

However, we do not guarantee that the website or its content will always be completely accurate, uninterrupted or free from technical errors.

We may modify, suspend or temporarily discontinue parts of the website for maintenance, security, technical or operational reasons.

16. ACCOUNT SECURITY

If you create an account with Sorelle II, you are responsible for keeping your login information confidential.

You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.

Please contact us immediately if you believe your account has been accessed without authorisation.

17. FRAUD & ABUSE

We reserve the right to investigate transactions that we reasonably believe may involve fraud, abuse, unauthorised payment methods or other unlawful activity.

Where appropriate and permitted by law, we may cancel or restrict transactions associated with suspected fraudulent activity.

Nothing in this section affects mandatory consumer rights.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Sorelle II will not be responsible for indirect or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.

19. EVENTS OUTSIDE OUR CONTROL

Sorelle II will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, severe weather, government restrictions, customs delays, courier disruptions, strikes, technical failures or other comparable events.

Where applicable, we will make reasonable efforts to minimise the impact of such circumstances.

20. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in that policy.

21. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be published on this page together with the latest update date.

Your continued use of the website after an update constitutes acceptance of the updated Terms, to the extent permitted by law.

22. GOVERNING LAW

Sorelle II is based in Dubai, United Arab Emirates.

These Terms of Service are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer-protection laws that may apply to customers in their respective jurisdictions.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to apply.

24. CONTACT

For questions regarding these Terms of Service, please contact:

Sorelle II
Dubai, United Arab Emirates

Phone / WhatsApp: +971 55 288 1970