FAQs

Will I have to pay customs or import fees?

We carefully select our shipping methods and work to keep any additional customs or import charges to a minimum. However, customs regulations vary by country, and any duties, taxes or fees imposed by your local customs authority may be the responsibility of the customer.

We always aim to make the process as smooth and transparent as possible, and we will provide the relevant shipping information for your order.

How can I contact SorelleII?

You can contact us through our website or social media. Our team will be happy to assist you with sizing, orders and product questions.

Are the products exactly as shown in the photos?

We do our best to display each piece as accurately as possible. Colours may vary slightly depending on lighting, photography and your screen settings.

How do I know which size to choose?

Each product page includes available sizing information. We recommend checking the measurements provided and comparing them with a garment you already own.

Are sale items refundable?

Sale and promotional items have different return conditions. Please check the product description and our Returns & Exchanges Policy before purchasing.

Where do you ship?

We currently ship internationally. Shipping options and delivery times are displayed at checkout based on your location.

How long does delivery take?

Delivery times depend on your destination and the item purchased. Estimated delivery times are shown at checkout. 

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.

Can I return or exchange an item?

Yes, eligible items can be returned or exchanged according to our Returns & Exchanges Policy. Please check the specific conditions before placing your order.

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